Managed Services Plan
 
94%
of companies suffering from a catastrophic data loss do not survive – 43% never reopen and 51% close within two years. – University of Texas
90%
of businesses with less than 1,000 employees are forced to cease operations immediately after a ransomware attack. – Malwarebytes 
SmartHand Services
Troubleshooting for 1 task MYR 250 /hour Each issue will require minimum 1 ticket. Maximum time allocation for 1 ticket is 60 minutes (1 hour). Task will be performed on a date and time as per both parties agreement. Task performing is subject to engineers availability. Colocation customers need to contact their own hardware vendor for any hardware replacement. Some of the Smart Hand Services we offer are:
Q How does Managed Services work?
Apart from providing onsite and remote technical support, managed services also provide 24x7 network monitoring of your entire IT infrastructure. On top of that, our support team is also on standby 24 hours every day to address your technical queries or issues.
Q What kind of business would benefit most from Managed Services?
If your answer is a YES to the most of the questions below, you might have enough reasons to consider getting Managed Services for your business.
• Do you think that IT management is an essential component in your business and that any issue that arises could potentially bring disaster to your business continuity? • Do you have difficulty in rectifying or finding solutions to IT issues in your business? • Do you think that IT is not only an optional expense but rather an operational expense? • Do you realize that the hourly cost of downtime could significantly top an IT support’s hourly rate? • Do you struggle with managing and hiring credible IT staff with good technical knowledge?
Q My business already has an in-house IT team. Why should we engage your service?
No worries. Many of our customers have existing in-house IT staff. However, we can ease your team’s daily IT responsibilities so that they can work on more critical projects efficiently. You are also able to save cost, time and energy. Our Managed Services ranges from Basic, Essential, Pro and Premium; all with different level of managed services that can be catered well to your business. We will be able to consult you on the best plan according to your needs and budget.
Q Can we get a drop by your corporate office for a one-to-one consultation and advice before we engage your service?
Yes, you absolutely can! We prefer having prospective customers drop by our office to have an in-depth understanding of your business needs and IT concerns. You would only need to send an email to kokweng@redsun.com.my or get in touch with us via LiveChat. We’re more than happy to answer your questions.
Q How does RedSun support clients remotely?
We utilise remote management tools and a dedicated team of IT support. When “on-site” support is needed, we will help dispatch our engineering resources to your premise in accordance to the agreed upon service levels.
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