Managed Services Plan


94%


of companies suffering from a catastrophic data loss do not survive – 43% never reopen and 51% close within two years.

– University of Texas
90%


of businesses with less than 1,000 employees are forced to cease operations immediately after a ransomware attack.

– Malwarebytes

  Basic Essential Pro Premium
Free Starting from
MYR 150 / month
Starting from
MYR 250 / month
Starting from
MYR 400 / month
24x7 Access to Knowledge-base Documentation
Windows Environment Operating System
Windows Update with default options
Auto Windows Update
Allowed to select/unselect update(s) to be installed
Support Windows 2008, 2012, 2012R2, & 2016
Roll back / remove windows update upon request
Troubleshooting with Application Vendor 8am-10pm, Mon-Fri 24x7, Mon-Sun
Manual windows update according to customer specified timing 8am-10pm, Mon-Fri 24x7, Mon-Sun
Liaise with customer's application vendor on what to patch and not to patch upon request
Liaise with customer's application vendor on what to patch and not to patch upon request
Linux Environment Operating System
Autocheck & notification on kernal version and disk
Support Community / Enterprise Linux
Troubleshooting with Application Vendor 8am-10pm, Mon-Fri 24x7, Mon-Sun
Manual update according to customer specified timing 8am-10pm, Mon-Fri 24x7, Mon-Sun
Liase with customer's application vendor on what to patch and not to patch
Patching based on vulnerable scanning report
Application / Website Load Balancing
Website load balance (transparent / proxy)
Firewall, VPN, Secured Network and BGP
Remote Logging (required seperate VM / Server)
Destination / Source IP Routing setup
PUBLIC, DMZ, PRIVATE zoning
Site to site VPN Tunnel
VPN Tunnel with AWS / Azure / Google Cloud
NAT Policies
BGP Network Configuration
IPS setup in Firewall (require additional license)
Real-time Replication (VM to VM / Disk to Disk) or Disaster Recovery purpose (require additional license)
Microsoft Hyper-V, VMWare, Proxmox etc (VM Replication)
Files syncronisation between 2 servers (same / different location)
How to submit to helpdesk for troubleshooting
Email
Whatsapp (in private message)
Whatsapp (in group message)
Backup & Restoration (require backup / restore service from GegoCloud)
Files Backup (requires remote backup service)
Files Restoration (requires remote backup service)
Server Monitoring
HTTP / HTTPS
CPU, HDD space, Memory
Bandwidth usage monitoring
Remote Logging (require seperate VM / Server)
Web Application Security & Network Security
Enable / Disable old TLS
SSL Certificate installation
Database - MySQL
MySQL Installation
MySQL Server Level optimisation
MySQL database replication setup
MySQL database re-sync / redo database replication
MySQL native clustering
Database - MSSQL
MS-SQL Installation
MS-SQL database setup (Separate DATA and LOG file)
MS-SQL replication setup
MS-SQL database snapshot
MS-SQL database mirroring
Mail Server - Ms Exchange
MS Exchange Installation
Active directory Integration
Auto discovery / Outlook Web Access (OWA)
Multiple Database store setup
Mail In & Out Troubleshooting
Antispam Setting & Optimisation
File Sharing / Block Storage
NFS Client / Server Setup
iSCI target / Initiator configuration
Windows SMB File Sharing
Windows Distributed File System (DFS)
CEPH file system deployment
SmartHand Services

Troubleshooting for 1 task
MYR 250 /hour




Each issue will require minimum 1 ticket. Maximum time allocation for 1 ticket is 60 minutes (1 hour).
Task will be performed on a date and time as per both parties agreement.
Task performing is subject to engineers availability.
Colocation customers need to contact their own hardware vendor for any hardware replacement.

Some of the Smart Hand Services we offer are:
  • Receiving any form of hardware and placing it in your server or equipment
  • Incoming and outgoing equipment shipment tracking
  • Complex cable configurations per client provided instructions and diagrams
  • Onsite/offsite technical assistance and troubleshooting
  • Welcoming and escorting of pre-approved and scheduled vendors to a client’s equipment
  • Moving equipment within your server rack
  • Moving or securing cables
  • Other IT services based on request
  • Colocation equipment management
Q How does Managed Services work?
Apart from providing onsite and remote technical support, managed services also provide 24x7 network monitoring of your entire IT infrastructure. On top of that, our support team is also on standby 24 hours every day to address your technical queries or issues.

Q What kind of business would benefit most from Managed Services?
If your answer is a YES to the most of the questions below, you might have enough reasons to consider getting Managed Services for your business.

• Do you think that IT management is an essential component in your business and that any issue that arises could potentially bring disaster to your business continuity?

• Do you have difficulty in rectifying or finding solutions to IT issues in your business?

• Do you think that IT is not only an optional expense but rather an operational expense?

• Do you realize that the hourly cost of downtime could significantly top an IT support’s hourly rate?

• Do you struggle with managing and hiring credible IT staff with good technical knowledge?

Q My business already has an in-house IT team. Why should we engage your service?
No worries. Many of our customers have existing in-house IT staff. However, we can ease your team’s daily IT responsibilities so that they can work on more critical projects efficiently. You are also able to save cost, time and energy. Our Managed Services ranges from Basic, Essential, Pro and Premium; all with different level of managed services that can be catered well to your business. We will be able to consult you on the best plan according to your needs and budget.

Q Can we get a drop by your corporate office for a one-to-one consultation and advice before we engage your service?
Yes, you absolutely can! We prefer having prospective customers drop by our office to have an in-depth understanding of your business needs and IT concerns. You would only need to send an email to kokweng@redsun.com.my or get in touch with us via LiveChat. We’re more than happy to answer your questions.

Q How does RedSun support clients remotely?
We utilise remote management tools and a dedicated team of IT support. When “on-site” support is needed, we will help dispatch our engineering resources to your premise in accordance to the agreed upon service levels.

Managed Services Plan

  

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